Security Policy

We take the security of our website, systems, and your data seriously. This policy outlines how we protect your information and what you can expect from us.

1. Website and Data Security

Our website uses SSL (Secure Sockets Layer) encryption to keep your connection secure. You’ll see a padlock in your browser when visiting our site, confirming that all data sent between your browser and our server is encrypted.

We host our site and systems with trusted providers that have strong security measures in place, including firewalls, malware protection, and regular backups.

2. Account and Login Security

If we provide you with login details for any services we manage on your behalf, it’s your responsibility to keep those details private. We recommend using strong, unique passwords and enabling two-factor authentication where possible.

If we manage login access for your social media or website accounts, these details are stored securely and only shared internally with team members who need them.

3. Payments and Billing

All payments are processed securely via Stripe. We do not store or handle your full card details directly. Stripe uses industry-standard security protocols, including encryption and PCI-compliant processing.

4. Staff Access

Only authorised staff at WebWorks Media have access to client data and accounts. All team members are trained to follow data protection and security practices, including how to handle sensitive login or business information.

5. Third-Party Tools

We use third-party platforms (e.g. Stripe, Google, Meta) to deliver parts of our service. These tools have their own security policies and practices. While we only work with reputable providers, we cannot control their systems and are not responsible for any breaches that happen on their end.

6. Reporting Issues

If you suspect any suspicious activity related to your account or have concerns about data security, please contact us immediately at hello@webworksmedia.co.uk so we can investigate and respond quickly.

7. Changes to This Policy

We may update this security policy from time to time. Any changes will be posted here. If you continue to use our services after changes are made, that means you accept the updated policy.